FAQ

Payment:

We accept Visa, Master Card, American Express, Discover, and PayPal.

Sales Tax:

Arizona State Sales Tax of 9.180% sales tax will be added to purchases shipped to Arizona addresses.

Shipping:

B.B. Sprouts ships merchandise via standard ground shipping within the United States.
Please note that we are unable to arrange delivery to P.O. boxes.

Shipping charges are based on the total price of an order as shown in the charts below.
(U.S. domestic shipping charges)
Orders Up to $20.00
$20.01 to $40.00
$40.01 to $60.00
$60.01 to $125.00
$125.01 & Up
$6.95
$9.95
$10.95
$12.95
$13.95
(International shipping charges)
Orders Up to $20.00
$20.01 to $40.00
$40.01 to $60.00
$60.01 to $125.00
$125.01 & Up
$12.95
$17.95
$21.95
$28.00
$38.00

Contact Us:

To inquire about an existing order or discuss an order you would like to place. Send us an e-mail at bbsprouts4u@yahoo.com. Please include your order number in your email for a quick response.

Privacy Policy:

www.bbsprouts.com is committed to ensuring and protecting your privacy.

Your personal information is kept confidential. We do not sell or exchange information about our customers with third parties. We may contact you via e-mail and/or telephone if we have questions or information regarding your order.

Return/Exchange Policy:

It is important to us that you are 100% satisfied, you may return items by contacting us for return authorization within 5 days of receipt. Personalized items cannot be returned.

Return Authorization:
If you have an exchange or refund request, please contact us.
Also include the item you would like in exchange. We will then contact you with your authorization number. All returns MUST be shipped within 5 days of receipt of authorization number.

Items must be returned unused and unwashed for an exchange or refund (excluding shipping charges).

B.B. Sprouts is not responsible for lost, delayed, or damaged items that are being returned. Please send all returns with insurance and delivery confirmation. Packages sent through the U.S. Postal Service are not traceable nor insured unless you specifically request those services. Items sent via Fed Ex or UPS are traceable and automatically insured for $100.

Site Security:

When placing a credit card order on our website, you are in ‘Secure’ mode. We use SSL (Secure Socket Layer) encryption and the details of your order are kept within our network. B.B. Sprouts is secured by Verisign are are utilizing 128-bit SSL Certificates thereby offering the highest level of encryption or security possible.

If you desire, you may select the ‘Credit Card By Phone’ option in the Shopping Cart. Your order will be placed and a customer service agent will call you to collect your credit card information.

In order to process your order, the credit card billing address must match the information on file with the issuing credit card company.